2. Product Characteristics

Hardwood flooring, marble tiles and many other natural products are available in different grades. Ceramic tiles' appearance may vary between different dye lots. The Buyer will assume full responsibility that he or she understands the product characteristics, grades and quality differences when buying lower grades. Products cannot be refused just because, in the customer's opinion, they look different or are not as good as the customer expected them to be. Return of such products would fall under our regular Return Policy.

3. Prices and Ordering

The prices and selection of the products we carry are subject to change without notice. We make every effort to keep our web site current, but there is always a delay from the time our vendors change prices or drop the line and the time we learn about this. Also data entry mistakes happen. We guarantee prices for all completed orders. An order is considered complete when payment is processed, that is when the check is submitted to the Bank or the credit card is charged, regardless of whether the product was actually delivered. Should a customer refuse or cancel the order after payment was processed, then all regular Return Policy rules, including the restocking charge and/or fees associated with credit card charges, will apply. AdcoWholesale.com cannot make any price or availability commitments on orders which are not processed completely.

4. Special Order Items

Sale of a Special order is final at the time of purchase. These sales cannot be cancelled, nor can these items be returned. Special order items include, but are not limited to, cut orders of carpet and area rugs, slab medallions and fireplaces, items designed or ordered to customer specifications or items that are not stocked by the distributor and are imported from the Manufacturer for the specific customer. These also include sales of discontinued or liquidation items.

5. Back Order Items

Items that are not available immediately can be processed in two ways. We can take a request from the customer, and contact him or her to process an order when the item becomes available. In this case the customer does not have any financial obligations, and AdcoWholesale.com cannot guarantee the price advertised at the time of initial request. The other option is for the client to pay the advertised price at the time of request, while AdcoWholesale.com guarantees the delivery of the product by a specified date; any order cancellation before this date falls under the regular Return Policy rules and all applicable charges apply. The customer may cancel the order and get all of his/her money back on the rare occasion when AdcoWholesale.com fails to deliver by the promised date.

6. Warranty

We sell our products under Manufacturer's warranty. Should any claims related to quality of the product arise, we will have the manufacturer's or the distributor's representative inspect the product and provide both the customer and us with copies of their conclusions. If the product is confirmed to be defective or not to meet specifications, we will replace the product within full accordance of the manufacturer's warranty. Under no circumstances can we provide any coverage beyond warranties provided by the manufacturer. AdcoWholesale.com will not be able to replace the product or refund the money if the manufacturer declines the claim. In this case return of this product will fall under regular Return Policy rules.

If you have any questions, please contact us at (818) 550-9600.